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I arranged for the DirectTV system to be moved to my new home on July 19th. THe person was scheduled to come between the hours of 1-4. So, I went to the new home and waited. One o'clock came around and I called DTV to see what the status of the installation was. I was told that the installer would be there in about 1 1/2 hours AND the installer would call me to let me know how soon he'd be there. Three o'clock rolled around and I called again to see when the person would show up and was told that he'd be there between 4 & 5. The guy shows up at 4:15, drunk, dressed in street clothes and flip flops. He tells me that he was called because there was no installation scheduled for my home. Yeah, right... So, here's how things progressed:
1. He's not dressed to go under the house so he asks me if he can change clothes in my garage.
2. He doesn't have all of his equipment and asks to borrow a flashlight, cable cutter and hammer.
3. He constantly complains about having to do his job...
4. Finally, he gets done and leaves. Meanwhile, he has left my equipment covered with dirt and left it on the couch, left the door to the crawlspace open and cables all over the floor and didn't leave a completed work order with his name. I wasn't around when he left.
5. I call DirectTV to complain and they refer me to the local offices - which are closed.
6. I get a call from the local office on Sunday - they call my old home and I don't get the message until after 4pm. I call them immediately and the operator hangs up on me. I call back and get the 'offices are closed' message.
I am going to ask for some kind of compensation and to have the installation checked because I don't know if this guy did the installation correctly.
So, I've been in contact with the local office and am still waiting to lodge my complaint. I'm hoping the installation of my DSL line and phone tomorrow will be less stressful.
- Location:Intern Room
- Mood:
busy - Music:960 Quake Radio
